Xerox- Kuwait and the American University of Kuwait Form Strategic Partnership

Xerox-Kuwait, operating under Yusuf A. Alghanim & Sons Company, one of the leading technology and service providers in the country, has recently partnered with the American University of Kuwait (AUK), to provide the university with Xerox comprehensive ‘Managed Print Services’

This strategic initiative was led by the Xerox-Kuwait team in coordination with Mr. Rusty Burns, AUK’s Director of IT. The Xerox ‘Management Print Services’ portfolio used Lean Six Sigma methodology to achieve print fleet optimization, cost management of document services and maximization of return on investment for the university.

As part of the partnership, Xerox-Kuwait provided the university its proactive asset management services, including monitoring, maintaining and managing AUK’s print environment with the support of Xerox’s Global Delivery Center help desk. The help desk improved device uptime, increased productivity and identified possible errors at an early stage before issues can affect and disrupt operations.

Xerox-Kuwait also worked with AUK to improve user productivity and functional capabilities by creating full feature availability across all of the university’s devices. AUK’s print fleet was optimized by creating a centralized environment and decommissioning aging devices that were not aligned with environmental or energy-use standards for the industry.

In addition, AUK’s document security was improved by establishing print authentication and an absolute audit trail on fleet usage. Costs were controlled by minimizing the number of devices used across the university and by deploying a cost-efficient fleet with enhanced capabilities. With fewer, more efficient devices in use, integrated with smart management solutions, a clear advantage was achieved on energy conservation and waste reduction.

Xerox-Kuwait is proud of its success in helping AUK achieve its operational goals, and looks forward to its continuing partnership with the university.

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